FAQ

Embarking on the process of having a website designed and developed can be a daunting process. We strive to make it easy for you to understand the process and the different elements involved in creating a website that will work for you and your business.

Below you will find the answers to some of the more common questions we get asked. If you don’t find what you’re looking for here please contact us and we’ll be happy to answer any questions you may have.


  • Choosing us means you will be choosing a company that cares - a company that values loyalty and trust and has a caring attitude about its clients and its business dealings. We have put together many sites and webpages over the years, and those sites have set out what they were designed to do. Creating websites is a great challenge for us, and we love that challenge. We always aim to do our best to get your site up and running as quickly as possible, and we pride ourselves on our accomplishments.

  • The timescale will depend on many factors, such as how much work are we currently covering, do we need to keep reviewing and altering page designs, and other factors that may crop up. Generally speaking, if the client has a clear idea of what they want, and we receive the necessary additional images and information from them, that they would like to appear on their site, we can probably turn it around in one to four weeks. Sometimes however, a site may be more complex, and it might take longer, but generally speaking the basics of a website can be done within 35 days.

  • In the majority of cases, there is no need for you to do this. Most of the work (especially if we are creating sites for people who are not local to us) is undertaken by means of email communications, perhaps phone calls, or even using Skype or Whatsapp. Yes we have been visited by clients, or visited them, and held discussions face-to-face, but this is not a necessity, unless of course you want to pay for our travelling costs in which case we would gratefully accept.

  • Once your website is up and running we can offer you a full support package designed to help maintain and update as required certain elements of your website. Basically we can act as "agents" for your site, taking care of further updates, additional modifications if required, and report back to you on page rankings, visitors and the like. If we are taking care of your hosting for you, it makes the support even easier.

  • Once we have designed, and uploaded your website to either our servers, or a hosting company, one of your choosing, we of course would love you to stay with us. Having continuity with one person, or a company, can be really beneficial (providing of course you are happy with our services), and if there are changes that need to be made at a later date, it's easier if you and us are familiar with what is going on. However, you may wish to decide to move away from us, in which case this is acceptable, but we will not be able to obviously offer further support, email or hosting benefits that you may have previously enjoyed. Also, we cannot guarantee that all hosts offer and can deal with different "background" coding, especially how they work on Contact Forms and the such. Although you will own the completed site though, we will still retain the copyright on our design, or any images supplied by us, or any software incorporated on the site.

  • We will NOT place ads on your site unless you specifically request us to do so (this may have been something that you asked us to do as part of your web design stipulation, or you specifically asked us to do this for you).

  • It is preferable to have images supplied in JPEG format with high resolutions. We find that if people can email us their images (image sizes are better off bigger - they can always be reduced in size rather than increased). Most digital cameras will produce adequate resolution images (the higher the resolution the better the image quality) and these images can be sent to us by electronic methods, or by post on a CD if there are lots of images. If you get stuck we can always help you with images, and we have a graphic design team available to do so.

  • Yes. When we create websites, we always aim to keep them search engine friendly. We take time to include many background details that will help the search engines locate your site as quickly as possible, and we also add your site to search engines to generate as much coverage as possible if you are subscribe with our Search Engines Marketing packages. Do not be fooled into paying large sums for so-called "guaranteed" search engine listings. Most search engines work is done by "bots", in other words, non-humans. So it takes a bit of time (about 4 to 8 weeks on average) but we have always found our sites show up very quickly on the most popular search engines.

  • Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimised for mobile devices.

  • A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required - all you need is a web browser and an internet connection.

  • Yes we provide all our clients with CMS training on maintaining their website.

  • We sure can. As part of your project we can include social media and email marketing services.

  • We don’t directly write your content, however if you need help with this we can put you in contact with a copywriter who specialises in writing for the web.


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